The room will be handed over ONLY ON PAYMENT OF THE DEPOSIT. If you wish to transfer the deposit,
be sure to bring a stamped receipt from your bank, as it can take up to two weeks..,
for our accounts department to see receipt of payment. Alternatively, you can bring the deposit in cash,
You will then receive a receipt, which you must keep. If not already faxed or
email (e.g. for internet reservations), you must also present your student ID and the training contract.
(trainee contract). Once the formalities have been cleared, you will receive the keys.
In case of defects:
If the room has any defects, you must report this as soon as possible for your own safety.
Rule of thumb: In the first 14 days, the credibility that the defect was already there is of course highest.
To claim a week before moving out that the glass pane has always been broken... that will not go well.
The following principle applies: Normal wear and tear, i.e. a stain on the wall, a scratch in the floor... all that
does not have to be reported. That is included in the flat rate anyway. For your own protection, you should report if
you notice that the window pane is cracked, or a shelf has been broken out..., anything that looks like
anything that looks like violence and not like living. Of course, you can also report if something needs to be repaired.
For example, if the fridge is broken or a light bulb is defective.
The easiest way to report defects is to use our new complaints system:
Complaint management via the internet